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Shipping line portal

The shipping-line portal is the same self-service portal application as the customer portal, but scoped for a shipping line's own staff — the counterparty that owns the containers (the fleet), rather than the party paying for storage. It shares the portal's login and infrastructure but shows a different navigation and a different slice of data, entirely separate from what a customer-scope contact can see.

Before you start

  • Portal Users setup — a depot administrator must invite a shipping-line contact before they can sign in.
  • Work order estimates — repair estimates are created by depot staff before a shipping-line contact ever sees them here for approval.

Walkthrough

Getting access

Same invite flow as the customer portal: a depot admin goes to Settings → Portal Users, clicks Invite Portal Contact, and sets Scope = Shipping Line instead of Customer, then picks which shipping line the contact belongs to. Portal Role is Member or Admin (Admin may invite colleagues within their own organisation). The contact accepts the invite by email and signs in at the portal's own login — separate from staff CDMS login.

Dashboard

The shipping-line Dashboard shows fleet-focused tiles:

  • Fleet units in depot
  • Units by grade — a breakdown (e.g. A:12 B:4)
  • Awaiting your approval — count of repair estimates pending a decision, highlighted when greater than zero
  • Units in repair
  • Average dwell (days)

Fleet in Depot

The Fleet in Depot page is the shipping-line equivalent of the customer portal's Inventory page — every one of the line's containers currently in the depot, with an added Customer column showing which customer currently holds each container. Clicking a row opens a detail panel with ISO size/type, grade, condition, gate-in date, dwell, zone, and the customer name. An Export CSV button downloads the full list.

Gate Activity

Identical in behaviour to the customer portal's Gate Activity page — paired gate-in/gate-out history for the line's fleet, filterable by movement direction and date/time range, with EIR download per pass and a CSV export of the filtered list.

Repair Approvals

The Repair Approvals page is where a shipping line reviews and decides on repair estimates raised against their own fleet. It's tabbed by status: Awaiting decision, Approved, Rejected, All.

Opening an estimate shows its line items (description, responsibility, line total), a cost summary (Labour, Materials, Tax, Total), and a PDF download. For an estimate still Awaiting decision, three actions are available:

  • Approve — optionally record an Authorisation reference, then confirm.
  • Reject — requires a Reason for rejection before you can confirm.
  • Ask a question first — send a free-text question back to the depot without approving or rejecting; the estimate stays in Awaiting decision until you come back to it.

Once decided, the estimate shows its outcome inline (rejection reason, or the approval reference) and moves to the corresponding status tab.

See Work order estimates for how depot staff build and submit these estimates in the first place, including how repair pricing is resolved.

Not yet available

Releases is visible in the navigation but currently shows a "Coming Soon" placeholder: "Authorising release requests for your fleet will be available here soon."

Don't promise this to a shipping line contact yet

If a shipping line asks about authorising a container release through the portal, the honest answer today is: not yet. Releases still need to be handled through the depot's normal channels in the meantime.

Who can access this

Scope: Shipping Line. Only a portal user invited with Scope = Shipping Line sees this navigation (Dashboard, Fleet in Depot, Gate Activity, Repair Approvals, Releases); a Customer-scope user never sees Repair Approvals or Fleet in Depot, and vice versa. Both Member and Admin portal roles see the same pages; only Admin can additionally invite colleagues within their own organisation.